Automate and schedule calls using Batches
Learn how to schedule and manage batch calls using Bolna’s Voice AI agents. Upload CSV files, set call parameters, and monitor execution for efficient outreach.
Batch structure
- All phone numbers should include the country prefix in E.164 format
- All phone numbers should have
contact_number
as the header - All other variables can be included in the CSV file in separate coloumns
Exporting a CSV file from Excel or Google Sheets
In Excel, when you type a +
at the beginning of a cell, Excel interprets it as a formula.
To ensure the plus sign +
is retained when entering phone numbers with country codes,
please add an apostrophe ('
) before the plus sign.
Using APIs to manage and control batches
1. Create a batch for agent
Once the CSV file is ready, upload it using the /create
Batch API
2. Scheduling the batch
After receiving your batch_id
, you can schedule a batch using /schedule
Batch API
The scheduled date and time should be in ISO 8601 format with time zone.
3. Retrieving batch status
Check the status of the batch using /get_batch
Batch API
4. Retrieving all batch executions
Once the batch has run, you can check all executions by the agent using /executions
Batch API
Example Batch Application using the above flow with APIs
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