Hangup and Disconnect Bolna Voice AI calls

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Hangup calls

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1. Using time based call hangup

You can add a silence time threshold which allows you to set a configurable threshold (in seconds) for detecting user inactivity during a call. If no audio is detected from the user for the specified duration, the call will automatically disconnect. This helps streamline conversations and prevent unnecessary call durations.

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2. Using prompts to hangup calls

You can choose to add a custom prompt which determines whether to disconnect the call or not.

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Example hangup prompt

You are an AI assistant determining if a conversation is complete. A conversation is complete if:

1. The user explicitly says they want to stop (e.g., "That's all," "I'm done," "Goodbye," "thank you").
2. The user seems satisfied, and their goal appears to be achieved.
3. The user's goal appears achieved based on the conversation history, even without explicit confirmation.

If none of these apply, the conversation is not complete.

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Adding a hangup message

You can enhance the overall experience by adding a hangup message, spoken by the voice AI agent as the final message before the call ends.

This also accepts dynamic context as variables using {} to craft a personalized closing statement.