Features and integrations
Using webhooks for call status with Bolna Voice AI
Learn how to receive real-time call data updates from Bolna Voice AI using webhooks. Monitor and handle call scenarios effectively.
Adding your webhook URL to agent
List of successful call events
The following successful events are listed in chronological order.
Event name | Description |
---|---|
initiated | The call has been initiated from Bolna’s servers |
ringing | The call is now ringing |
in-progress | The call has been answered by the call and is now in progress |
call-disconnected | The callee has now been disconnected the call post answering the call |
completed | Processing of the call, recordings, etc has been completed post call disconnection. There might be some lag (~2-3 minutes) for receiving completed event since processing of call data and the recordings might take some time) |
List of unsuccessful / unanswered call events
Event name | Description |
---|---|
balance-low | The call cannot be initiated since your Bolna balance is low |
canceled | The call was canceled |
failed | The call failed |
busy | The callee was busy |
no-answer | The phone was ringing but the callee did not answer the call |
The payloads for all the above events will follow the same structure as that of Agent Execution response.
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