Voice Tab

Play around with more voices from each provider in Voice Labs before finalising on the voice you want. Pressing the play button will enable your selected voice to speak out the Welcome Message that you have set

Increasing buffer size enables agent to speak long responses fluently, but increases latency. Buffer sizes of ~250 are ideal for most conversations

Ambient noise removes the pin-drop silence between a conversation and makes it more realistic. However, be careful not to let the background noise be a distraction

Agent will check if user is still active in the call after a fixed time that you can decide. You can customise the message the user will use to ask