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Making outbound calls from dashboard

  1. Login to the dashboard at https://playground.bolna.dev using your account credentials

Login Bolna playground


  1. Choose Twilio as the Call provider for your agent and save it

Choose Twilio as the agent call provider


  1. Start placing phone calls by providing the recipient phone numbers. Bolna will place the calls to the provided phone numbers.

Start placing phone calls on Bolna using Twilio


You can place calls using your own custom Twilio phone numbers only if you’ve connected your Twilio account. You can read more on how to connect your Twilio account here.

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Making outbound calls Using APIs

  1. Generate and save your Bolna API Key
  2. Set your agent input and output tools as twilio while using /create Agent API
...
...
"tools_config": {
    "output": {
        "format": "wav",
        "provider": "twilio"
    },
    "input": {
        "format": "wav",
        "provider": "twilio"
    },
    "synthesizer": {...},
    "llm_agent": {...},
    "transcriber": {...},
    "api_tools": {...}
}
...
...
  1. Use /call API to place the call to the agent

curl --request POST \
  --url https://api.bolna.dev/call \
  --header 'Authorization: <authorization>' \
  --header 'Content-Type: application/json' \
  --data '{
  "agent_id": "123e4567-e89b-12d3-a456-426655440000",
  "recipient_phone_number": "+10123456789"
}'

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