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Make inbound calls from dashboard

  1. Navigate to the agent and copy the inbound URL displayed

Copy Inbound API URL


  1. Next, you’ll need to go to your Active Numbers in Twilio Console (https://console.twilio.com/us1/develop/phone-numbers/manage/incoming)

Twilio incoming numbers list


  1. Select and click the phone number for which you want to assign the Bolna AI.

Twilio select incoming number


  1. Paste the copied link in Step#1 above in the Webhook URL. Make sure the HTTP Method is POST

Twilio Bolna inbound setup


  1. Your settings should look like the following:

Twilio inbound settings


  1. Voila! All set. Now try placing a call to the selected Twilio phone number and have your conversation with Bolna AI

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Making inbound calls Using APIs

Inbound Agent functionality using APIs currently requires connecting your Twilio account.

You can connect your Twilio account from Twilio connect.

  1. Use Inbound agent API to connect a Twilio phone number with Bolna agent

  2. Upon a successful connection, all incoming calls to that phone number will be answered via Bolna

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Using Twilio for outbound callingConnect your Twilio account